Deliveries National & International
We deliver nationally and internationally. Shipping is carried out by fast and reliable couriers, selected on the basis of the volume of products and the geographical area of destination.
By default, the products are delivered at the main door on the ground floor. Would you prefer your purchase to be delivered to your home unpacked and, if applicable, assembled?
Let us know and we will take care of this service for you at an additional cost.
Delivery methods
Our courier service delivers standard from Monday to Friday from 9:00 am to 6:00 pm at street level and without prior notice, with the exception of the shipping of bulky products.
In the absence of the recipient, the courier will leave a message to confirm the delivery attempt. On the message you will find the contact details of the courier to make an appointment for the second delivery attempt or to know the address of the nearest branch.
If you have not contacted the courier within three days of the first delivery attempt, the package will remain in storage with the courier for 30 days. If the product is not collected during the storage period, the product will be returned to us and the contract will be considered terminated.
The Design Lover will reimburse you for the amount of the ordered item, after deduction of the costs of delivery of the ordered product, the costs of storage and the costs of returning it to the sender.
Delivery Europe
Delivery is free in Europe for orders over EUR 185 (Except: Finland, Slovakia, Czech Republic, Slovenia, Hungary)
For orders under EUR 185 delivery costs will be charged.
We apply three different shipping rates for deliveries in Europe.
A rate of EUR 14,50 applies to small parcels.
The standard rate is EUR 18,50 and EUR 25 is charged for large and/or heavy parcels.
If delivery charges are calculated for your order, these will automatically be displayed in the order summary during checkout.
This way you will know in advance where you stand and never have any surprises later on.
Delivery Europe+
Delivery is free in Europe+ (Finland, Slovakia, Czech Republic, Slovenia, Hungary) for orders over EUR 245
For orders under EUR 245 delivery costs will be charged.
We apply three different shipping rates for deliveries in Europe+.
A rate of EUR 17,50 applies to small parcels.
The standard rate is EUR 24,50 and EUR 32,50 is charged for large and/or heavy parcels.
If delivery charges are calculated for your order, these will automatically be displayed in the order summary during checkout.
This way you will know in advance where you stand and never have any surprises later on.
Delivery Switzerland
Delivery is free in Switzerland for orders over EUR 275
For orders under EUR 275 delivery costs will be charged.
We apply three different shipping rates for deliveries in Switzerland.
A rate of EUR 19,50 applies to small parcels.
The standard rate is EUR 29,50 and EUR 45 is charged for large and/or heavy parcels.
Delivery United Kingdom
Delivery is free in the United Kingdom for orders over EUR 275
For orders under EUR 275 delivery costs will be charged.
We apply three different shipping rates for deliveries in the UK.
A rate of EUR 19,50 applies to small parcels.
The standard rate is EUR 29,50 and EUR 45 is charged for large and/or heavy parcels.
Note: Due to UK tax rules we only accept orders from the UK from 145 GBP / 165 EUR excluding shipping costs.
Note: Please note that as a customer in the UK, you have a VAT obligation. You will be charged the local VAT rate on the order value. The courier company will charge this to you for delivery.
Delivery United States & Canada
For deliveries in the USA and Canada we apply three different shipping rates. Small parcels are charged EUR 35. The standard rate is EUR 65 and large and/or heavy parcels are charged EUR 100 for delivery.
Delivery charges calculated for your order are automatically displayed in the order summary during checkout.
Delivery Intercontinental
On request we can organize any Intercontinental delivery.
Fill in our shipping quote form and we will get back to you as soon as possible with a personal quotation.
Import duties and Taxes
If import duties and/or taxes are charged for import into your country, these are not included in the delivery costs and are the customer’s responsibility.
The indicated expected delivery times may vary slightly for countries outside the EU due to customs formalities.
Bulky Products
Large and / or heavy parcels weighing more than 15 kg or measuring more than 60 wide x 60 deep x 60 cm high are charged at the standard plus rate.
This statement of weight and dimensions is indicative and no rights can be derived from it.
When will my order be delivered
An indicative delivery time is indicated in the product details for each product.
After receipt and processing of your order, we will inform you by e-mail about a more exact delivery time.
We do our best to deliver your order at the specified time, but cannot always guarantee this because we also depend on the planning of suppliers and the delivery service.
If the delivery time changes, we will notify you immediately.
The order will be shipped when all products are available. If you have placed an order that contains products with different delivery times, you can submit a request to our customer service to ship the products which are already available.
Returns & Refunds
Our customers have the right to withdraw from the purchase agreement (for items that are not damaged), without giving reasons and without paying any penalties, within 14 days from the day of receipt of the goods by the consumer.
Only the shipping costs for returning the goods are at the expense of the customer.
To exercise the right of withdrawal, we ask you to inform us by sending us the completed withdrawal form by e-mail. We will then create a courier collection order for your product. You will be informed by email with the shipping label and date when your product will be picked up.
Once the return has been received in good condition,
all costs of the order will be refunded, including any standard shipping costs paid.
These refunds will be made using the same payment method used for the transaction, unless expressly agreed otherwise.
If possible, we request that you return the goods in their original packaging.