Deliveries

Order preparation and goods delivery activities are carried out in full compliance with the prevention rules established by the authorities.

Our top priority is safeguarding the health and safety of our employees, customers and suppliers, while meeting our service commitments. Therefore we have implemented a series of measures that comply with the guidelines of the World Health Organization to minimize the risk to employees and customers.

Precautions for Coronavirus / COVID-19

We deliver nationally and internationally. Shipping is carried out by fast and reliable couriers, selected on the basis of the volume of products and the geographical area of ​​destination.

By default, the products are delivered at the main door on the ground floor. Would you prefer your purchase to be delivered to your home unpacked and, if applicable, assembled?

Let us know and we will take care of this service for you at an additional cost.

International Deliveries

Delivery is free in Europe for orders over EUR 145
For orders under EUR 145 delivery costs will be charged. 
We apply three different shipping rates for deliveries in Europe.
A rate of EUR 14,50 applies to small parcels.
The standard rate is EUR 17,50 and EUR 25 is charged for large and/or heavy parcels.

If delivery charges are calculated for your order, these will automatically be displayed in the order summary during checkout.
This way you will know in advance where you stand and never have any surprises later on.

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Delivery is free in Switzerland for orders over EUR 275
For orders under EUR 275 delivery costs will be charged. 
We apply three different shipping rates for deliveries in Switzerland.
A rate of EUR 19,50 applies to small parcels.
The standard rate is EUR 29,50 and EUR 45 is charged for large and/or heavy parcels.

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Delivery is free in the United Kingdom for orders over EUR 275
For orders under EUR 275 delivery costs will be charged. 
We apply three different shipping rates for deliveries in the UK.
A rate of EUR 19,50 applies to small parcels.
The standard rate is EUR 29,50 and EUR 45 is charged for large and/or heavy parcels.

Note: Due to UK tax rules we only accept orders from the UK from 145 GBP / 165 EUR excluding shipping costs.

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For deliveries in the USA we apply three different shipping rates. Small parcels are charged EUR 40. The standard rate is EUR 65 and large and/or heavy parcels are charged EUR 110 for delivery.

Delivery charges calculated for your order are automatically displayed in the order summary during checkout.

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If import duties and/or taxes are charged for import into your country, these are not included in the delivery costs and are the customer’s responsibility.

The indicated expected delivery times may vary slightly for countries outside the EU due to customs formalities.

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On request we can organize any Intercontinental delivery.
Please feel free to contact us for your personal quote.

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Large and/or heavy parcels weighing more than 15 kg or measuring more than 60 wide x 60 deep x 60 cm high are charged at the standard plus rate.
This statement of weight and dimensions is indicative and no rights can be derived from it.

Delivery Europe

Delivery Switzerland

Delivery United Kingdom

Delivery United States

Import duties and Taxes

Delivery Intercontinental

An indicative delivery time is indicated in the product details for each product.
After receipt and processing of your order, we will inform you by e-mail about a more exact delivery time.

We do our best to deliver your order at the specified time, but cannot always guarantee this because we also depend on the planning of suppliers and the delivery service.
If the delivery time changes, we will notify you immediately.

The order will be shipped when all products are available. If you have placed an order that contains products with different delivery times, you can submit a request to our customer service to ship the products which are already available.

When will my order be delivered

Our courier service delivers standard from Monday to Friday from 9:00 am to 6:00 pm at street level and without prior notice, with the exception of the shipping of bulky products.
In the absence of the recipient, the courier will leave a message to confirm the delivery attempt. On the message you will find the contact details of the courier to make an appointment for the second delivery attempt or to know the address of the nearest branch.

If you have not contacted the courier within three days of the first delivery attempt, the package will remain in storage with the courier for 30 days. If the product is not collected during the storage period, the product will be returned to us and the contract will be considered terminated.
The Design Lover will reimburse you for the amount of the ordered item, after deduction of the costs of delivery of the ordered product, the costs of storage and the costs of returning it to the sender.

Delivery methods

Our customers have the right to withdraw from the purchase agreement (for items that are not damaged), without giving reasons and without paying any penalties, within 14 days from the day of receipt of the goods by the consumer.
Only the shipping costs for returning the goods are at the expense of the customer.

To exercise the right of withdrawal, we ask you to inform us by sending us the completed withdrawal form by e-mail.

Once the return has been received in good condition,
all costs of the order will be refunded, including any standard shipping costs paid.
These refunds will be made using the same payment method used for the transaction, unless expressly agreed otherwise.

If possible, we request that you return the goods in their original packaging.
The item must be returned to the following address:

The Design Lover
E. Vreeman
Via Luigi Capriolo 7
10139 Turin (TO)
Italy

Returns & Refunds