Deliveries

Deliveries National & International

We deliver nationally and internationally. Shipping is carried out by fast and reliable couriers, selected on the basis of the volume of products and the geographical area of ​​destination.

By default, the products are delivered at the main door on the ground floor. Would you prefer your purchase to be delivered to your home unpacked and, if applicable, assembled?

Let us know and we will take care of this service for you at an additional cost.

Delivery charges calculated for your order are automatically displayed in the order summary during checkout.

Delivery methods

Delivery to your address:
Our courier service delivers standard from Monday to Friday from 9:00 am to 6:00 pm at street level and without prior notice, with the exception of the shipping of bulky products.

In the absence of the recipient, the courier will leave a message to confirm the delivery attempt. On the message you will find the contact details of the courier to make an appointment for the second delivery attempt or to know the address of the nearest branch.

If you have not contacted the courier within three days of the first delivery attempt, the package will remain in storage with the courier for 14 days. If the product is not collected during the storage period, the product will be returned to us and the contract will be considered terminated.
The Design Lover will reimburse you for the amount of the ordered item, after deduction of the costs of delivery of the ordered product, the costs of storage and the costs of returning it to the sender.

Hassle-free home delivery
Of course, you can’t always be home to receive a package. With FedEx Delivery Manager, you can adjust the delivery date and location at no additional cost.

Every situation covered
Whether the package needs to be dropped off at a neighbor’s house or delivered at a different time, there are plenty of choices to ensure you receive your package safely and securely.
You can change your details via the secure link sent with the delivery notices.

  • Deliver to a pickup point
  • Leave package at a secure place
  • Change delivery date
  • Deliver to a neighbour
  • Deliver to a different address
  • Add driver instructions

How does FedEx Delivery Manager work?
The Design Lover enables FedEx Delivery Manager for the recipient. The recipient will get a notification from FedEx (SMS or email) outlining the delivery details and date.
If the delivery details don’t suit, the recipient can click the link included in the notification which will take them to a secure webpage. There you can change the delivery date and/or location anytime up to the delivery day.
Once changed the details, the recipient will get a confirmation by email or SMS. On the delivery day, they’ll also be reminded the shipment is on its way.

In which countries and territories is FedEx Delivery Manager available?
This e-commerce delivery service is available in the 92 countries and territories.
Check the link below to see which countries it is available in, and for additional information.

https://www.fedex.com/en-it/shipping-tools/deliverymanager.html#faq

Delivery Europe

Delivery is free in Europe for orders over EUR 185 (Except: Finland, Slovakia, Czech Republic, Slovenia, Hungary, Cyprus)
For orders under EUR 185 delivery costs will be charged. 
We apply three different shipping rates for deliveries in Europe.

  • small parcel EUR 14,50 
  • standard parcel EUR 18,50
  • large-heavy parcel EUR 25

If delivery charges are calculated for your order, these will automatically be displayed in the order summary during checkout.
This way you will know in advance where you stand and never have any surprises later on.

Delivery Europe+

Delivery is free in Europe+ (Finland, Slovakia, Czech Republic, Slovenia, Hungary) for orders over EUR 225
For orders under EUR 225 delivery costs will be charged. 
We apply three different shipping rates for deliveries in Europe+.

  • small parcel EUR 14,50 
  • standard parcel EUR 22,50
  • large-heavy parcel EUR 29

If delivery charges are calculated for your order, these will automatically be displayed in the order summary during checkout.
This way you will know in advance where you stand and never have any surprises later on.

Delivery Italy

Delivery is free in Italy for orders over EUR 145
For orders under EUR 145 delivery costs will be charged. 
We apply three different shipping rates for deliveries in Italy.

  • small parcel EUR 9,50 
  • standard parcel EUR 14,50
  • large-heavy parcel EUR 19,50

Delivery Cyprus

Delivery is free in Cyprus for orders over EUR 350
For orders under EUR 350 delivery costs will be charged. 
We apply three different shipping rates for deliveries in Cyprus.

  • small parcel EUR 35 
  • standard parcel EUR 95
  • large-heavy parcel EUR 200

Delivery Switzerland

Delivery is free in Switzerland for orders over EUR 250
For orders under EUR 250 delivery costs will be charged. 
We apply three different shipping rates for deliveries in Switzerland.

  • small parcel EUR 17,50 
  • standard parcel EUR 25
  • large-heavy parcel EUR 45

Any import duties and/or taxes are not included in the delivery cost.

Delivery Turkey

For deliveries in Turkey we apply three different shipping rates. 

  • small parcel EUR 35 
  • standard parcel EUR 95
  • large-heavy parcel EUR 200

Any import duties and/or taxes are not included in the delivery cost.

Delivery United Kingdom

Delivery is free in the United Kingdom for orders over EUR 250
For orders under EUR 250 delivery costs will be charged. 
We apply three different shipping rates for deliveries in the UK.

  • small parcel EUR 17,50 
  • standard parcel EUR 25
  • large-heavy parcel EUR 45

Any import duties and/or taxes are not included in the delivery cost.

Note: Due to UK tax rules we only accept orders from the UK from 145 GBP / 165 EUR excluding shipping costs.

Note: Please note that as a customer in the UK, you have a VAT obligation. You will be charged the local VAT rate on the order value. The courier company will charge this to you for delivery.

Delivery United States & Canada

For deliveries in the USA and Canada we apply three different shipping rates. 

  • small parcel EUR 30 
  • standard parcel EUR 55
  • large-heavy parcel EUR 125

Any import duties and/or taxes are not included in the delivery cost.

Delivery Middle East

For deliveries in the Middle East we apply three different shipping rates.

  • small parcel EUR 45 
  • standard parcel EUR 165
  • large-heavy parcel EUR 275

The United Emirates, Qatar and Saudi Arabia are included in the Middle East list by default. Transport costs for the other Middle East countries are on request.

Any import duties and/or taxes are not included in the delivery cost.

Delivery South Korea

For deliveries in South Korea we apply three different shipping rates. 

  • small parcel EUR 35 
  • standard parcel EUR 95
  • large-heavy parcel EUR 200

Any import duties and/or taxes are not included in the delivery cost.

Import duties and Taxes

If import duties and/or taxes are charged for import into your country, these are not included in the delivery costs and are the customer’s responsibility.

The indicated expected delivery times may vary slightly for countries outside the EU due to customs formalities.

Delivery Intercontinental

On request we can organize any Intercontinental delivery.
If your country is not included in our delivery list by default, please fill in our shipping quote form and we will get back to you as soon as possible with a personal quotation. 

When will my order be delivered

An indicative delivery time is indicated in the product details for each product.
After receipt and processing of your order, we will inform you by e-mail about a more exact delivery time.

We do our best to deliver your order at the specified time, but cannot always guarantee this because we also depend on the planning of suppliers and the delivery service.
If the delivery time changes, we will notify you immediately.

The order will be shipped when all products are available. If you have placed an order that contains products with different delivery times, you can submit a request to our customer service to ship the products which are already available.

Bulky Products

Large and / or heavy parcels weighing more than 15 kg or measuring more than 60 wide x 60 deep x 60 cm high are charged at the standard plus rate.
This statement of weight and dimensions is indicative and no rights can be derived from it.

Returns & Refunds

Our customers have the right to withdraw from the purchase agreement (for items that are not damaged), without giving reasons and without paying any penalties, within 21 days from the day of receipt of the goods by the consumer.
Only the shipping costs for returning the goods are at the expense of the customer.

To exercise the right of withdrawal, we ask you to inform us by sending us the completed withdrawal form by e-mail. We will then create a courier collection order for your product. You will be informed by email with the shipping label and date when your product will be picked up.

Once the return has been received in good condition,
all costs of the order will be refunded, including any standard shipping costs paid.
These refunds will be made using the same payment method used for the transaction, unless expressly agreed otherwise.

If possible, we request that you return the goods in their original packaging.

Personal shipping quote request