Our site uses the WooCommerce Payments service where online payments are made via a secure connection.
Credit card / Debit card
Pay with all major credit and debit cards available like;
Visa, Mastercard, American express and Diners Club
Apple Pay / Google Pay
Giropay, Sofort, iDEAL, Bancontact and EPS
The available payment methods will appear at checkout if they’re relevant to your location and device.
PayPal
Pay in the secure environment of Paypal with your Paypal account, or with a Credit card / Debit card.
Cards accepted; MasterCard, Maestro, Visa, Visa Electron, American Express, Aura, Discover.
50/50 payment
Would you prefer to make a deposit when placing your order and the balance shortly before delivery?
This is now possible at The Design Lover, taking advantage of the option to pay for your order in two instalments.
If your order is not immediately available but has a delivery time, we offer the payment option of paying 50% when you place your order and 50% shortly before delivery of your order.
How to choose the 50/50 payment:
Once you have entered your desired order, choose direct bank transfer as your payment method at checkout.
You will receive an order confirmation by e-mail with information on how to pay the deposit by bank transfer. Once we have received your deposit, it will be confirmed to you and your order will be processed.
A few days before your order is ready for delivery, we will send you a payment request for the remaining amount. Your order will be dispatched as soon as your payment is received.
This service is completely free of charge and offers you the same buyer protection and guarantee as other payment methods.
Bank transfer
A bank transfer is also available as a payment method.
When you have completed your order, select bank transfer as the payment option in the shopping cart.
You will then immediately receive all the information needed to make the payment. We will then confirm your payment by email as soon as possible.
Once we have received your order, you will receive a confirmation email with the expected delivery date. An estimated delivery time is always indicated in the product description. If the delivery date changes, we will keep you informed.
The order will be shipped when all the products are available. If you have placed an order that contains products with different delivery times, you can send a request to our customer service to send the available products separately. You can also contact the customer service if you would like your order to be delivered at a later time.
As soon as a tracking code is available for shipping your order, it will be sent to you by email.
FedEx Delivery Manager®
Is it not convenient for you to receive your order at your home or work address?
With FedEx Delivery Manager, you can adjust the delivery date and location at no additional cost.
You will get a notification from FedEx (SMS or email) outlining the delivery details and date.
If the delivery details don’t suit, you can click the link included in the notification which will take you to a secure webpage. There you can change the delivery date and/or location anytime up to the delivery day.
In case you change your mind after the purchase, you can still cancel the order for free.
We kindly ask you to notify us as soon as possible, preferably within 24 hours after purchase, so that we can interrupt the order process. Once an order has been shipped, we can no longer cancel it for free.
Our website uses an HTTPS connection, a protocol for secure communication over a computer network that is used on the Internet. This protects the data on our website and of our visitors.
Our online store is affiliated with AICEL (Italian Association of Electronic Commerce) and follows its rules and regulations. In the event of problems, AICEL helps the consumer in dialogue with the retailer.
Our site uses the WooCommerce and PayPal payment services where online payments are made via a secure connection. These platforms offer purchase protection for every customer, every time you pay via their secure payment system.
Sure! We ship to all countries that are part of the European Union, to the United Kingdom, Switzerland and Turkey.
Intercontinental countries which are included by default with their shipping costs are; United States of America, Canada, Japan, China, Hong Kong, Singapore, Australia, South Korea, United Arab Emirates, Kuwait, Qatar and Saudi Arabia.
If your country is not listed by default, please contact our customer service for a shipping quote. We handle worldwide shipments. Prices and availability are on request.
The indicated expected delivery times may differ slightly due to customs formalities for countries outside the European Union.
Shipping is done by fast and reliable couriers.
The choice of courier service depends on the package and the delivery address. By default, The Design Lover uses the service of FedEx, UPS or DHL for the delivery of its orders.
However as especially in France the service of UPS is used because of a more extensive delivery network.
If you prefer a specific courier company, you can indicate this when you place your order, and we will check if it is possible to have them deliver your order.
Delivery is free in Europe (Except: Italy & Cyprus) for orders over EUR 185
For orders under EUR 185 delivery costs will be charged.
We apply three different shipping rates for deliveries in Europe.
Delivery is free in Italy for orders over EUR 150
For orders under EUR 150 delivery costs will be charged.
We apply three different shipping rates for deliveries in Italy.
Delivery is free in Switzerland for orders over EUR 245
For orders under EUR 245 delivery costs will be charged.
We apply three different shipping rates for deliveries in Switzerland.
Delivery is free in the United Kingdom for orders over EUR 245
For orders under EUR 245 delivery costs will be charged.
We apply three different shipping rates for deliveries in the UK.
Note: Due to UK tax rules we only accept orders from the UK from 145 GBP / 175 EUR excluding shipping costs.
Note: Please note that as a customer in the UK, you have a VAT obligation. You will be charged the local VAT rate on the order value. The courier company will charge this to you for delivery.
Delivery is free in Cyprus for orders over EUR 245
For orders under EUR 245 delivery costs will be charged.
We apply three different shipping rates for deliveries in Cyprus.
For deliveries in Turkey we apply three different shipping rates.
For deliveries in the USA and Canada we apply three different shipping rates.
For deliveries in the Middle East we apply three different shipping rates.
The United Arab Emirates, Kuwait, Qatar and Saudi Arabia are included in the Middle East list by default. Transport costs for other Middle East countries are on request.
For deliveries in China, Hong Kong, South Korea, Singapore and Japan we apply three different shipping rates.
If delivery charges are calculated for your order, these will automatically be displayed in the order summary during checkout.
This way you will know in advance where you stand and never have any surprises later on.
Large and/or heavy parcels weighing more than 15 kg or measuring more than 60 wide x 60 deep x 60 cm high are charged at the standard plus rate.
This statement of weight and dimensions is indicative and no rights can be derived from it.
All prices on our website should be considered consumer prices including the current high Italian VAT rate (22%).
Once your purchase has been delivered, you will receive a digital invoice from The Design Lover with the purchase value including VAT.
Due to the legal corporate form with which The Design Lover is registered in the trade register in Italy, it is not possible to offer an invoice with VAT deduction.
The Design Lover makes use of a “Flat-rate scheme”.
Non-taxable transaction Article 8, first paragraph, letter a, of Presidential Decree 633/1972
Exception:
Exception for our customers from the UK and Norway. They have a VAT obligation on the total order value listed.
The local VAT rate is charged on the value of the order. The courier company will charge this before delivery.
Any import duties and taxes are not included in the delivery costs and are at the customer’s expense.
If import duties and taxes are charged in your country, this will be invoiced to you by the courier company we use to deliver your order.
We carry all products from the brands of which we are the official reseller. You can find an overview of the brands we work with on the “about” page.
If you cannot find a particular product from the collection of one of our brands in our shop, please send us an enquiry and we will inform you directly about availability and product details.
Your order will be shipped when all products are available.
You can contact our customer service if you would like your order to be delivered at a later time and/or specify a preference for one day.
If the product you have ordered does not meet your expectations, you can cancel your purchase within 21 days of receiving the goods.
To exercise the right of withdrawal, we ask you to inform us by sending us the withdrawal form via email. As soon as we have received your form, we will create a return shipping label for your product. You will be notified by email with the shipping label. This allows you to drop off the product at your nearest courier service point for shipment.
If possible, we ask you to return the goods in their original packaging.
Products that are specially ordered at the customer’s request are excluded from the right of withdrawal.
You can download a withdrawal form on the shipping page
As soon as we have received your return in good conditions, you will be reimbursed for all the costs you have paid us, including any standard shipping costs paid.
Only the shipping costs for returning the goods are at your expense.
The return shipping costs you will be charged are the shipping costs per country as previously mentioned with a surcharge of 7,50 euros for administration costs.
Every product you buy comes with a legal guarantee. This legal guarantee means that you are always entitled to receive a good product according to the product description and illustration on our website.
If you have received a defective product, you are entitled to a free repair, a new product or a refund of your purchase price.
The legal warranty on our products is two years. In the first year after delivery of your purchase, you are entitled to a full compensation if your complaint is justified.
In the second year after purchase you are entitled to a compensation worth 50% of the purchase price of the product if your complaint is justified.
Costs for returning a product, or for sending a new product are for the account of The Design Lover.
If you wish to make a warranty claim for a purchased product, we ask you to send us an e-mail.
Please state your order number and your full name. Please attach your invoice.
Describe why you wish to make a warranty claim, and describe the defect in detail. If necessary, add photos for clarification.
Email address;
Address your warranty request per e-mail to: hello@thedesignlover.com
We aim to confirm every warranty request via email within 24 hours of receipt. This e-mail will inform you of the next steps in your request.
If you want to submit a complaint about our service, the delivered product or about the delivery of the product, please send it to us by email.
Please include your order number and your full name and please describe your complaint extensively.
Email address;
Address your email to: hello@thedesignlover.com
If your complaint is about a damaged product, we request you to send us photos of the damage, the product as a whole, of the original packaging, inside and outside, and of the packaging material.
If your order is delivered defective, please notify us immediately upon receipt. Notification of damage can be done up to three days after delivery of the product.
After this period we no longer accept any transport damage claims.
If your complaint about the delivered product is justified, you are entitled to a replacement product, or reimbursement of the purchase price including any shipping costs paid.
The period for replacing a product depends on the availability at The Design Lover, or on the availability at the supplier.
When is decided to make a reimbursement, this will be ordered within 5 working days after the decision. Reimbursement is made via the payment method that the customer selected when purchasing.
The Design Lover cannot be held responsible for the reimbursement period of the financial institution.
The Design Lover’s warehouse will be closed from August 20 through September 5 for our summer break.
You can shop with us as usual; your order will be processed and confirmed.
Your order will be shipped starting Monday, September 7.
Please don’t hesitate to contact us if you have any questions