INTRODUCTION
These general terms and conditions of sale and use apply to the remote purchase of products via the telematic network on the website www.thedesignlover.com, owned by The Design Lover, with registered office in Italy, Turin, Via Luigi Capriolo 7, VAT number 12077800014.
Every purchase transaction is subject to the provisions of Legislative Decree 206/05; the information aimed at concluding the contract is subject to Article 12 of Legislative Decree 70/03 and, with regard to the protection of confidentiality, to the legislation referred to in European Regulation 2016/679 (privacy).
The General Terms and Conditions of Sale may be amended at any time, without prejudice to the user’s right of withdrawal. Any amendments and/or new terms and conditions shall take effect from the moment they are published on the website. The applicable General Terms and Conditions are those in force on the date the order is placed.
These terms and conditions do not apply to the sale of products and/or the provision of services by parties other than The Design Lover that are present on the website via links, banners, or other hyperlinks. Before entering into commercial transactions with these parties, the user should check their terms and conditions of sale. The Design Lover is in no way responsible for the provision of services and/or the sale of products by such parties, nor for the content on their websites, including any errors and/or omissions and/or violations of the law by these parties.
The Design Lover reserves the right to refuse orders from anyone that deviate in any way from the normal pattern, for example, but not limited to, in terms of quantity, frequency, or method.
CONCLUSION OF THE CONTRACT AND ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF SALE
A sales contract for products on the website www.thedesignlover.com is considered concluded when the order is sent electronically by the customer to The Design Lover.
Once the order has been received and accepted by The Design Lover, a confirmation email will be sent to the email address provided, with a link providing access to a summary of the General Terms and Conditions, information on the characteristics of the product purchased, a detailed indication of the price, the payment method used, the methods for exercising the right of withdrawal, shipping costs, and any additional costs. In any case, no agreement shall be deemed to have been concluded without the customer having electronically accepted the General Terms and Conditions of Sale during the purchase.
By sending the order electronically, the customer declares that they have read and accepted the general terms and conditions of the contract and undertakes to comply with and respect them in their relations with The Design Lover.
EUROPEAN DISPUTE RESOLUTION BODY (ODR)
Consumers within Europe are informed that the European Commission has set up an online platform that offers an alternative dispute resolution tool. This tool can be used by European consumers to settle disputes related to online contracts for the sale of goods and services and/or arising from them in an out-of-court manner.
Regulation (EU) No. 524/2013 provides the framework for online dispute resolution, the establishment of the EU ODR platform, and the date (January 9, 2016) by which every e-shop in the European Union must place a link to the platform on its website so that European consumers can submit their complaints electronically to an ADR body.
The European ODR platform is available via the following link: EU ODR PLATFORM – ODR – Online Dispute Resolution
TREATMENT OF PERSONAL DATA
The Design Lover informs in accordance with European Regulation 2016/679 (GDPR) that personal and fiscal data obtained in writing or verbally in connection with existing commercial relationships, provided directly by the parties concerned or otherwise obtained in the context of the company’s activities, will be processed in accordance with the above-mentioned legislation and for the above-mentioned purposes, including the confidentiality obligations laid down therein. In connection with the above, the rights under European Regulation 2016/679 (GDPR) may be exercised.
For more information, please consult the following link: Privacy policy & Cookies
CUSTOMER OBLIGATIONS
The customer is obliged to read these general terms and conditions of sale carefully before placing an order. By placing an order, the customer acknowledges that they have read and accepted these terms and conditions in full.
Finally, once the online purchase procedure has been completed, the customer is obliged to print and retain these general terms and conditions, which they have read and accepted during the contract conclusion phase.
PURCHASE METHOD
The offers published on the website are only available for a limited period and for a limited quantity of products. The validity date of the offers is stated on the website.
All prices on the website are in euros and include 22% VAT.
This does not apply to customers in the United Kingdom. Please note that as a customer in the United Kingdom, you are still liable for VAT. You pay the local VAT on the total order amount.
The courier company will charge this to the customer for delivery.
The products remain the property of The Design Lover until the customer has paid the full purchase price and costs. The Design Lover will process the order after receiving confirmation of authorisation for the total amount due, as indicated in the order.
The customer purchases the product, according to the characteristics illustrated online in the relevant descriptive and technical data sheets, at the price indicated therein, excluding any delivery costs mentioned on the site.
Before placing the order, the unit price of each selected product is summarised, together with the total cost in the case of the purchase of multiple products and the corresponding delivery costs.
Once the order has been placed, the customer will receive an email from The Design Lover confirming receipt of the order and providing information on the main characteristics of the product purchased, a detailed indication of the price, delivery costs, applicable taxes and payment methods, and referring to the general terms and conditions of the contract and information on the existence of the right of withdrawal, the conditions and the manner of exercising it, as shown on the website.
PAYMENTS
WooCommerce’s Stripe payment infrastructure service is used for online payments via a secure connection.
Customers can pay by credit card or debit card.
All major credit cards/debit cards are accepted, as well as Apple Pay, Google Pay, Giropay, Sofort, iDEAL, Bancontact and EPS.
The available payment methods will be displayed at checkout if they are relevant to your location and device.
For more information, please refer to the following link: https://stripe.com
As a customer, you can also use the PayPal payment service, which is designed to ensure the confidentiality of the information provided by customers. Smart shopping, easy checkout.
Shopping with PayPal is a safe and fast way to pay online. PayPal offers a variety of flexible payment methods, with or without a PayPal account.
For more information, please visit the following link: https://www.paypal.com
The Design Lover also offers the option of paying by bank transfer. This payment method is also used for the 50/50 payment option offered by The Design Lover.
Instructions for this payment method will be displayed after selection during checkout and will be confirmed by email.
DELIVERY OF PRODUCTS
The purchased product will be delivered by courier to the address provided by the customer when placing the online order. The customer is responsible for providing the correct shipping address. Any specific requests must be communicated by the customer to The Design Lover. In the event of obstacles to delivery due to force majeure, The Design Lover will contact the customer by email to inform them of the delay in delivery time. The Design Lover cannot be held liable for delays caused by third parties and/or force majeure.
If delivery is not possible due to the recipient’s absence at the address specified in the order, the courier will leave a note to confirm the delivery attempt. The note will contain the details the customer needs to contact the courier to arrange a second delivery attempt, or the address where they can collect the parcel themselves from a service point of the courier service in question.
If the recipient has not contacted the courier in any way within three days to arrange a method of collection or delivery, the parcel will remain available for collection at the service point for 14 days. During this period, the courier has the right to request the customer to pay a fixed daily expense allowance. At the end of this storage period, the product will be returned to the sender and the agreement will be considered terminated. The Design Lover will refund the amount paid by the customer, minus the costs of the unsuccessful delivery of the product, storage costs, etc.
LEGAL CONFORMITY GUARANTEE AND DEFECTIVE PRODUCTS
The products sold on The Design Lover website are covered by the legal guarantee of conformity as set out in Articles 128-135 of Legislative Decree 206/2005 of the Consumer Code. This guarantee is reserved for consumers.
The description of the products offered on the website is the description that the suppliers, under their own responsibility, have provided to The Design Lover. The images and colours of the products published on the website may differ from the actual products due to the local settings of the systems and/or tools used to display them.
The Design Lover is not responsible for any difference between the product as shown on the website and the product ordered and delivered, if this difference results from errors in the description that can be attributed to the supplier and of which The Design Lover was not aware and could not have noticed with the necessary care.
The Design Lover is liable to the consumer for any lack of conformity that exists at the time of delivery of the product, or that occurs within two years of delivery. The defect must be reported to The Design Lover within two weeks of the date on which it was discovered, by sending an email to the following address: hello@thedesignlover.com, otherwise the warranty will lapse.
In the event of non-conformity of the purchased product with the publication on the website, the user has the right to have the product repaired or replaced at no additional cost. This is possible insofar as the number of products still available allows and unless the replacement or repair imposes an excessive burden on the seller in relation to the value of the goods. Alternatively, the user and the seller have the right to terminate the agreement or reduce the price.
Unless proven otherwise, it is assumed that any lack of conformity that occurs within six months of delivery of the product already existed on the date of delivery. Unless this assumption is incompatible with the nature of the product or the nature of the lack of conformity. In order to benefit from the statutory warranty, the user must therefore provide proof of the date of purchase and the date of delivery of the goods. Products that have been repaired, modified or altered in any way by the user are excluded from the statutory warranty.
Malfunctions, defects or other faults caused by accidental events, by the user’s responsibility or by use of the product that is not in accordance with its intended use and/or as stated in the documentation are also excluded from the legal warranty. This also includes technical aspects, if applicable, relating to the purchased product.
The conventional warranties relating to the products sold are those provided by the manufacturer.
Products purchased on The Design Lover site are subject to the regulations governing the sale of consumer goods.
RIGHT OF WITHDRAWAL
At The Design Lover, consumers have the right to withdraw from the contract within 21 days of the day on which they, or a third party designated by them, other than the carrier, took physical possession of the ordered product, without giving any reason, in accordance with Article 52 of Legislative Decree No. 206/2005, as amended by Legislative Decree No. 21/2014.
To exercise the right of withdrawal, the customer must notify the seller, The Design Lover, Via Luigi Capriolo 7, 10139 Turin, with email address: hello@thedesignlover.com, of his decision to withdraw from this contract by means of an explicit statement (e.g. a letter by post, fax or email).
To terminate the contract, you can use the withdrawal form that can be downloaded from our website on the “Return & Refund policy” page.
In accordance with Article 57 of the Consumer Code, the customer is obliged to return the goods without undue delay and in any case within 14 days of notification of withdrawal, using the courier selected by The Design Lover.
If the customer withdraws from the purchase agreement, the payment made to The Design Lover, including delivery costs, will be refunded, with the exception of any additional costs resulting from a choice of a type of delivery other than the cheapest standard delivery offered. These refunds will be made using the same payment method used for the original transaction, unless expressly agreed otherwise. Only the costs of returning the goods to the warehouse will be charged to the customer.
The refund will be made within 14 days after the items have been returned in good condition to The Design Lover’s warehouse. The customer is responsible for properly packaging the item for shipment to prevent damage during transport.
The customer is also responsible for any reduction in the value of the goods resulting from improper use of the goods, other than what the product is reasonably intended for according to the nature, characteristics and function of the goods.
The customer must return the product properly packaged, preferably in the original packaging, to The Design Lover, Via Luigi Capriolo 7, 10139 Turin, Italy.
The Design Lover does not accept damaged returns, unless otherwise agreed in writing. Products damaged by cleaning agents/additives or products damaged by improper use by the customer will not be replaced or reimbursed.
The risks of transport for returning the products are entirely at the customer’s expense.
If the right of withdrawal is only exercised for part of the order, only the price of the returned products will be refunded. In the event of partial withdrawal from the order, the customer who benefited from free shipping on the original order because the minimum order value was exceeded may be charged the shipping costs corresponding to the order placed, if it has a lower value than the minimum purchase required to obtain free shipping.
Products that are specially ordered at the customer’s request are excluded from the right of withdrawal.
At The Design Lover, it is possible to purchase custom-made products.
In accordance with Article 59, letter c) of Legislative Decree 206/2005, the customer cannot exercise the right of withdrawal when purchasing custom-made products.
EXPRESS TERMINATION CLAUSE
In the event of full or partial non-payment of the purchase price of the goods, The Design Lover reserves the right, in accordance with and for the purposes of Article 1456 of the Civil Code, to terminate the purchase agreement by means of written notice to the customer’s email address.
COMPLAINTS
For any complaint or clarification, the customer must write to the email address hello@thedesignlover.com. The customer will be contacted for clarification within 3 working days of the request.
APPLICABLE LAW AND JURISDICTION
This contract is governed by Italian law. The jurisdiction and forum for any legal action brought by the Buyer under this warranty or other legal warranties, pursuant to Article 66-bis of Legislative Decree 206/2005, shall be the territorial jurisdiction assigned to the Consumer’s place of residence (or domicile). In the event of a legal action in The Design Lover’s favor, the plaintiff shall reimburse The Design Lover for all costs, including attorneys’ fees and legal expenses, incurred by The Design Lover for its defense.
REFERENCE
Unless expressly provided otherwise in this contract, the rules of applicable Italian law shall apply.
WEBSITE CONTENT AND INTELLECTUAL PROPERTY RIGHTS
The content of The Design Lover’s website, such as the works, images, photographs, dialogues, music, sounds, videos, documents, drawings, figures, logos, and all other materials, in any form whatsoever, published on the website, including menus, web pages, graphics, colors, diagrams, tools, fonts and web designs, schematics, layouts, methods, processes, functions, and software, is protected by copyright, intellectual property rights of The Design Lover and other rights holders.
Producing, modifying, duplicating, copying, distributing, selling, or otherwise exploiting the images and content of the site is prohibited without prior written permission from The Design Lover. Any use of the site’s content for commercial and/or advertising purposes is prohibited.
All features distinguishing the products sold on the website are trademarks registered by their respective owners and are used by The Design Lover under license solely to distinguish, describe, or advertise the products on the website. Any use of the aforementioned distinctive features is illegal and, as unauthorized, prohibited. It is strictly prohibited to use any distinctive feature of the site to exploit its distinctive character or reputation, or in a way that damages them or their owners.
Under no circumstances may the user modify, adapt or edit the website or the material made available by The Design Lover.
Date of last revision: February 15, 2026
The Design Lover’s warehouse will be closed from August 20 through September 5 for our summer break.
You can shop with us as usual; your order will be processed and confirmed.
Your order will be shipped starting Monday, September 7.
Please don’t hesitate to contact us if you have any questions